Ability to provide timely and responsive supports around the clock are expected by our customers who operates globally. To meet this challenge, Open Integration is taking a multi-prongs approach - global partners physical network covering North America, Europe and Asia who provide same time-zone person-to-person support; effective emails, remote dial-up and online support; and, ultimate timely on-site support when required.

Tel:	+65 6392 3078
Email:	support@openintegration.sg

Remote System Support (RSS)
Secured remote system support offers an effective mean of providing fastest problem resolution and fixes as you have the full team of resources behind the remote terminal which even an on-site engineer in many critical instances can not match. Leveraging on this mode, our experience with many of our customers have found that such practical mean of support are very effective. We will work with each of our customers on the best RSS setup to ensure full security and maintaining effectiveness. Contact us at rss@openintegration.sg for more details.

Online Support
For each product, 1st level of product query and support is to be provided by an FAQ list which will grow in time. The FAQ list is particularly helpful to new users.

On-site Support
On-site support during initial phase of product roll-out and project implementation may be needed in accordance to the nature of the project. Our Product Specialists and/or Senior CIM/FI consultants are available where deemed appropriate.

Software Incident Report (SIR)
Online SIR provides an automated process for customers to report and track their reported software incidents. This business process will ensure consistent way of software incidents reporting and timely response by our sustaining engineering and R&D teams. For software incident report, click here.